Privacy Policy

Welcome to Salvatore's Pizzeria & Delivery ("Salvatore," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website salvatoire.org, use our online ordering services, or interact with us in any way. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We collect information about you in various ways when you use our services. The information we collect helps us provide better service, process your orders efficiently, and improve your overall experience with Salvatore's Pizzeria & Delivery.

Personal Information You Provide

When you place an order, create an account, or contact us, we may collect the following personal information:

• Contact Information: Your name, email address, phone number, and delivery address
• Account Credentials: Username and password if you create an account on our website
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment processors)
• Order Details: Your food preferences, special instructions, order history, and favorite items
• Communication Records: Any correspondence you have with our customer service team, including emails, chat messages, and phone call records
• Feedback and Reviews: Comments, ratings, and reviews you provide about our products and services

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, links clicked, search queries, and referring website addresses
• Location Data: Approximate geographic location based on your IP address or precise location if you grant permission through your device
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience and analyze site usage

2. How We Use Your Information

Salvatore's Pizzeria & Delivery uses the collected information for various purposes to provide, maintain, and improve our services. We are committed to using your information responsibly and transparently.

Order Processing and Fulfillment

We use your personal information primarily to process and deliver your pizza orders:

• Processing and confirming your orders accurately
• Coordinating delivery to your specified address
• Communicating order status updates and estimated delivery times
• Handling payment transactions securely
• Managing your account and order history
• Providing customer support and responding to your inquiries

Service Improvement and Personalization

We analyze collected data to enhance your experience with Salvatore's:

• Personalizing your ordering experience based on your preferences and order history
• Recommending menu items you might enjoy
• Improving our website functionality and user interface
• Analyzing trends to develop new menu items and services
• Optimizing delivery routes and times for faster service
• Conducting market research and customer satisfaction surveys

Marketing and Communications

With your consent, we may use your information for promotional purposes:

• Sending promotional emails about special offers, new menu items, and exclusive deals
• Providing personalized coupons and discounts based on your ordering patterns
• Notifying you about loyalty program rewards and benefits
• Sharing company news, updates, and announcements
• Conducting promotional contests and giveaways

3. How We Share Your Information

Salvatore's Pizzeria & Delivery respects your privacy and does not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure payment gateways that handle credit card transactions and process payments
• Delivery Partners: Third-party delivery services that help fulfill orders when needed
• Technology Providers: Website hosting, data storage, and IT infrastructure services
• Marketing Services: Email marketing platforms and analytics tools that help us communicate with customers
• Customer Support Tools: Platforms that enable us to provide efficient customer service

These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

Legal Requirements and Protection

We may disclose your information when required by law or to protect our rights:

• Complying with legal obligations, court orders, or government requests
• Enforcing our terms of service and other agreements
• Protecting the rights, property, and safety of Salvatore's, our customers, and the public
• Detecting, preventing, and addressing fraud, security issues, or technical problems
• Responding to claims that content violates the rights of third parties

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4. Data Security

Protecting your personal information is a top priority at Salvatore's Pizzeria & Delivery. We implement comprehensive security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

Technical Security Measures

We employ industry-standard security technologies and procedures:

• Encryption: All sensitive data, including payment information, is encrypted using SSL/TLS technology during transmission
• Secure Servers: Our servers are protected by firewalls and maintained in secure, access-controlled facilities
• Access Controls: Strict authentication and authorization protocols limit access to personal information to authorized personnel only
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• Data Backup: Regular backups ensure data integrity and availability
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store complete credit card information on our servers

Organizational Security Practices

Beyond technical measures, we maintain strong organizational security practices:

• Employee training on data protection and privacy best practices
• Confidentiality agreements with all staff members who handle personal information
• Incident response procedures to address potential security breaches promptly
• Regular policy reviews and updates to maintain compliance with evolving security standards

5. Your Privacy Rights and Choices

At Salvatore's Pizzeria & Delivery, we believe you should have control over your personal information. Depending on your location, you may have certain rights regarding your data.

Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Update your account information at any time through your online account
• Request a copy of your data in a portable format

Deletion and Restriction

You may request that we:

• Delete your personal information, subject to legal and operational requirements
• Restrict the processing of your information in certain circumstances
• Close your account and remove your profile from our systems

Please note that we may need to retain certain information for legal compliance, fraud prevention, or to complete transactions you initiated before requesting deletion.

Marketing Preferences

You can control how we communicate with you:

• Opt out of promotional emails by clicking "unsubscribe" in any marketing email
• Adjust your communication preferences in your account settings
• Contact us to update your marketing preferences at any time
• Choose which types of promotions and offers you want to receive

Cookie Management

You can control cookies through your browser settings:

• Block or delete cookies through your browser preferences
• Opt out of third-party advertising cookies
• Adjust settings to receive notifications when cookies are being set

Note that disabling cookies may affect the functionality of our website and your ability to use certain features.

6. Children's Privacy

Salvatore's Pizzeria & Delivery is committed to protecting the privacy of children. Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@salvatoire.org. We will take steps to remove such information from our systems promptly.

For users between 13 and 18 years of age, we recommend that parents or guardians supervise their online activities and help them understand the importance of providing information safely online.

7. Cookies and Tracking Technologies

Salvatore's website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including shopping cart functionality and secure login
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience
• Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness

Third-Party Cookies

We may allow third-party service providers to place cookies on your device for:

• Analytics and website performance monitoring (e.g., Google Analytics)
• Social media integration and sharing features
• Targeted advertising and remarketing campaigns
• Payment processing and fraud prevention

These third parties have their own privacy policies governing their use of information. We encourage you to review their policies.

8. International Data Transfers

Salvatore's Pizzeria & Delivery operates primarily in Canada. However, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

We comply with applicable data protection laws regarding international transfers and implement measures such as:

• Standard contractual clauses approved by relevant authorities
• Ensuring service providers maintain adequate data protection standards
• Limiting data transfers to what is necessary for service provision
• Implementing technical and organizational security measures

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Retained while your account is active and for a reasonable period afterward to comply with legal obligations
• Order History: Kept for accounting, tax, and legal compliance purposes, typically 7 years
• Marketing Data: Retained until you opt out or request deletion
• Website Analytics: Aggregated and anonymized data may be retained indefinitely for statistical purposes
• Customer Service Records: Maintained for quality assurance and dispute resolution, typically 2-3 years

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by Salvatore's Pizzeria & Delivery. This Privacy Policy does not apply to these external sites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. When you click on third-party links, you leave our website and are subject to the privacy policies of those external sites.

Social Media Integration

Our website may include social media features and widgets (such as Facebook, Instagram, and Twitter buttons). These features may collect your IP address, track which pages you visit on our site, and set cookies. Social media features are hosted by third parties and governed by their respective privacy policies.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal data we collect, use, and disclose
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: Opt out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment

To exercise these rights, please contact us at info@salvatoire.org or call 519-284-2056. We will verify your identity before processing your request.

12. Changes to This Privacy Policy

Salvatore's Pizzeria & Delivery reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you via email if the changes are significant
• Provide prominent notice on our website for material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.